With you
every step
of the way
Who We Are
Paul Carr Estate Agents Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Paul Carr Estate Agents Ltd registered office is at Azzurri House Walsall Road, Aldridge, Walsall, England, WS9 0RB and act as the data processor when processing your data.
Information That We Collect
Paul Carr Estate Agents Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.
The personal data that we collect from is: -
We collect information in the below ways: -
How We Use Your Personal Data
Paul Carr Estate Agents Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
Your Rights
You have the right to access any personal information that Paul Carr Estate Agents Ltd processes about you and to request information about: -
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Paul Carr Estate Agents Ltd may use third-parties such as Tax Accountants, Hosting companies or Backup solutions to provide the services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.
Safeguarding Measures
Paul Carr Estate Agents Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents Ltd does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents Ltd, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Paul Carr Estate Agents Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Paul Carr Estate Agents Ltd does not collect or hold special category data.
Cookie Notice
Paul Carr Estate Agents Ltd use cookies on our website to for the ‘My Favourites feature‘ to store the selected properties, and to save your search preferences from price, area, to property type. These Cookies will be saved for a max of 365 days. They contain no personal data.
Lodging A Complaint
Paul Carr Estate Agents Ltd only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Paul Carr Estate Agents Ltd please contact us via headoffice@paulcarrestateagents.co.uk if you have any queries.
Rob has been working with us for over a year, and we honestly couldn’t have asked for better support. He has been outstanding throughout. It’s been a complicated process with a particularly difficult chain, and Rob kept us informed every step of the way. He went above and beyond, taking calls out of hours and at weekends, always making sure we knew what was happening. He really had our back from start to finish. We can’t thank him enough for his perseverance and support. We’d highly recommend Rob to anyone looking for an estate agent who truly goes the extra mile.
4 November, 2025Emma
We have just sold our property with Paul Carr Exclusive & Rural Homes and we cannot recommend Rob Shotton highly enough. Rob has gone above and beyond for us over the past few months and we are so appreciative of his professionalism, extensive knowledge of the market and support throughout the entire process. We would be delighted to work with Rob again in the future and won’t hesitate to recommend him to our family and friends. Many thanks for all your efforts Rob. Giles and Kate Pryor
4 November, 2025Kate Pryor
Professional, proactive, effective. All estate agents are not the same. We had previously had the house on with another local agent addressing the same market and had been woefully disappointed in their performance. Paul Carr may charge a little more than some but they have been so very worth the extra. From assessing the value correctly, to how to market it, to getting potential buyers through door, and then the parts the other agent never reached: navigating having offers to accepting one of them, and then supporting us and the buyer through what transpired to be a somewhat tortuous conveyancing process: it was chalk and cheese compared to the previous agents, and worth every penny of their commission; they really worked it at every stage. Absolutely no hesitation in recommending unreservedly.
21 October, 2025Sally
Fantastic service from first contact with property sales consultant Michelle Roberts right through to sales progressor Michelle Hiley who answered questions and acted on our behalf with any problems that need sorted.
8 October, 2025Bernadette van Rij
We’d had our property on the market with two other estate agents before we approached Paul Carr Exclusive and Rural Homes. From the moment Rob came out to see us we felt at ease and his honesty and professionalism was a breath of fresh air. We were moving completely out of the area so it was stressful enough but Rob took care of everything and kept us updated at every turn. The photography and video were excellent and after being on the market for over six months with our previous agents, we were delighted when we sold for the full asking price in just 2 weeks! If you’re on the market with another agent and don’t feel that you’re getting anywhere, you need to pick up the phone to Paul Carr.
3 October, 2025S
Excellent service from start to finish from Rob and his team. I was working to a tight deadline to secure the property I wanted to buy and they found me a buyer quickly which was just what I needed. Bev & Cian were understanding and attentive, the marketing was excellent and Chris kept me informed and updated at every step once my sale was agreed. I wouldn’t hesitate to recommend Paul Carr Exclusive Homes to anyone! Thank you again, Philip.
3 October, 2025Philip
We would highly recommend Paul Carr Estate Agents (Streetly) having sold our property through them. The whole process from start to finish was faulty and their team, including Chris and Carol were really friendly and helpful in dealing with all matters. We were also kept well informed of progress throughout the sale of our house.
3 October, 2025Roviwoteap
William and the whole team at Paul Carr Estate agents were courteous, knowledgeable, professional and kept us update throughout the disposal process. I Would like no hesitate to use them again in the future.
3 October, 2025Michael Pearson
Brilliant service from the Brownhills team, sold house in one week and completed to our satisfaction.
2 October, 2025Robert Webster
The Aldridge team were fantastic at every stage of the process of selling the house. I could not have asked more communication or energy from them and was completely satisfied with the service I received.
26 September, 2025Sarah Lee