With you
every step
of the way
Who We Are
Paul Carr Estate Agents Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Paul Carr Estate Agents Ltd registered office is at Azzurri House Walsall Road, Aldridge, Walsall, England, WS9 0RB and act as the data processor when processing your data.
Information That We Collect
Paul Carr Estate Agents Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.
The personal data that we collect from is: -
We collect information in the below ways: -
How We Use Your Personal Data
Paul Carr Estate Agents Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
Your Rights
You have the right to access any personal information that Paul Carr Estate Agents Ltd processes about you and to request information about: -
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Paul Carr Estate Agents Ltd may use third-parties such as Tax Accountants, Hosting companies or Backup solutions to provide the services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.
Safeguarding Measures
Paul Carr Estate Agents Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents Ltd does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents Ltd, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Paul Carr Estate Agents Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Paul Carr Estate Agents Ltd does not collect or hold special category data.
Cookie Notice
Paul Carr Estate Agents Ltd use cookies on our website to for the ‘My Favourites feature‘ to store the selected properties, and to save your search preferences from price, area, to property type. These Cookies will be saved for a max of 365 days. They contain no personal data.
Lodging A Complaint
Paul Carr Estate Agents Ltd only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Paul Carr Estate Agents Ltd please contact us via headoffice@paulcarrestateagents.co.uk if you have any queries.
Staff very helpful from start to finish.
7 October, 2026Debra Simmonds
The service from all of the agents that I interacted with was very professional and knowledgeable. I never felt that I was being ignored, and I knew that I was in good hands. Thanks James!
7 October, 2026Patricia Eze
Everything was done professionally from Beverly doing the selling which I was kept informed at every viewing to Lucy who kept me informed at every stage after it was sold. I would definitely recommend Paul Carr estate agents to anyone selling there property.
6 October, 2026
Once again a big thank you to Beverly and Lucy for you help.Anthony Green
We honestly cannot recommend Paul Carr Estate Agents highly enough, especially Jacquie, who was absolutely fantastic from start to finish throughout the purchase of our first home.
5 October, 2026
As first-time buyers, the whole process could have felt overwhelming, but Jacquie made everything so much easier for us. Her communication was exceptional throughout, she kept us informed every step of the way, and no question or query was ever too much trouble. She was always so helpful, approachable and genuinely went above and beyond to make sure everything was progressing smoothly.
Thanks to the fantastic service we received, we managed to complete the purchase of our first home from Paul Carr in just 6 weeks, which we couldn’t believe!
Buying your first home is such a huge milestone, and having someone as supportive and knowledgeable as Jacquie made such a difference to our experience. She was professional, friendly and incredibly reassuring throughout, and we really couldn’t have asked for anyone better to help us through the process.
A massive thank you to Jacquie and the team at Paul Carr for making such an important and exciting time in our lives such a positive experience. We absolutely love our new home and will always be grateful for the part you played in helping us get there! 🏡❤️
Thank you, Jacquie! You were amazing!Chloe Day
From the get go, James & Tom were so professional and diligent in the their duties of generating clients and showing them around my property, I felt so rest assured that they would show my property off to its best and they did ,so much so James went above and beyond and secured a sale within six weeks, so happy we choose Paul Carr Kingstanding, 😀
2 October, 2026Kimberly Creamer
Very good i would highly recommend 👌🏾
2 October, 2026Reugene Meade
No words can express our gratitude the excellent service received from Natalie, Michelle R and Michelle H with the sale of our house and purchase of our long awaited bungalow. Always professional with a caring, friendly guide along the way. All the staff at Paul Carr Aldridge have your best interests at heart. Regular updates, fabulous service, kind words, humour to aide the stress and overall a fantastic team who really do work hard and are consistent with their approach. Can’t recommend them enough. Highly professional experts who will ensure your progress as plain sailing to a tee. Thank you girls keeping our spirits up over the last 9 months. Going to miss our chats tremendously. On a personal note, Michelle H thank you always being supportive, encouraging and just you which really reassured us with the process. We have not moved over 23 years and you have made it very bearable and hopefully worthwhile until the end 🙂
5 October, 2026Lisa Swann
Jacquie and the Paul Carr team were extremely helpful throughout the whole purchasing process. We were kept informed from day one, and every step was clearly explained to us, which made everything feel much more straightforward.
1 October, 2026
They were always approachable, quick to respond and happy to help with any questions we had along the way. We really appreciated the support and communication throughout the purchase and would recommend Paul Carr to anyone buying a property.Kenneth Dais
Jacquie Harvey kept me constantly informed on a weekly basis on the progression of the sale of our property. I am a regular customer due to the high level of professionalism provided by the team at cannock.
1 October, 2026Steve Bridges
The Team were very helpful and supportive when selling my late mother's property
1 October, 2026Deborah Tipper