With you
every step
of the way
Who We Are
Paul Carr Estate Agents Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Paul Carr Estate Agents Ltd registered office is at Azzurri House Walsall Road, Aldridge, Walsall, England, WS9 0RB and act as the data processor when processing your data.
Information That We Collect
Paul Carr Estate Agents Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.
The personal data that we collect from is: -
We collect information in the below ways: -
How We Use Your Personal Data
Paul Carr Estate Agents Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
Your Rights
You have the right to access any personal information that Paul Carr Estate Agents Ltd processes about you and to request information about: -
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Paul Carr Estate Agents Ltd may use third-parties such as Tax Accountants, Hosting companies or Backup solutions to provide the services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.
Safeguarding Measures
Paul Carr Estate Agents Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents Ltd does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents Ltd, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Paul Carr Estate Agents Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Paul Carr Estate Agents Ltd does not collect or hold special category data.
Cookie Notice
Paul Carr Estate Agents Ltd use cookies on our website to for the ‘My Favourites feature‘ to store the selected properties, and to save your search preferences from price, area, to property type. These Cookies will be saved for a max of 365 days. They contain no personal data.
Lodging A Complaint
Paul Carr Estate Agents Ltd only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Paul Carr Estate Agents Ltd please contact us via headoffice@paulcarrestateagents.co.uk if you have any queries.
We cannot recommend Michelle Hiley and the team at Paul Carr Estate Agents highly enough! As firsttime buyers navigating the property market, Michelle has been an absolute godsend. She has been incredibly attentive and proactive ensuring that our homebuying journey was as smooth and stressfree as possible. Michelle has gone above and beyond to keep everything on track, especially with the stamp duty deadline looming. She has been an exceptional link between us, the sellers and the seller’s solicitors, ensuring seamless communication and a quick, efficient process. Her dedication and professionalism have truly made all the difference. From day one, she has been readily available to take our calls and answer any queries, no matter how big or small. The service we have received from Michelle and Paul Carr Estate Agents has been nothing short of first. They have been incredibly accommodating when booking our house viewings, always following up afterward to check in and offer guidance. If you’re looking an estate agent who genuinely cares, works tirelessly on your behalf and delivers an outstanding level of service, look no further than Michelle and the team at Paul Carr. Thank you making our first homebuying experience such a positive one!
27 March, 2025Kiran Kaur
I want to take this opportunity to sincerely thank you all your support during what has been a stressful and complex process. Your expertise and guidance have been invaluable. I’m also very grateful to Ryan Jobbins, my mortgage advisor, his clear advice and consistent support. Lastly, I’d like to thank Richard Bailey from Paul Carr Estate Agents his assistance in overseeing the sale and helping facilitate the acceptance of my offer . Your collective efforts have made this journey much smoother, and I’m incredibly appreciative of all that you’ve done. I’ll certainly be choosing your services again any future property purchases. Thank you once again.
27 March, 2025na ra
It may have taken along time but all is done . Main thing was I was kept informed of what was going on .
21 March, 2025Mark Millington
Once our property had sold we had regular contact with updates from Michelle. She was really good with providing information and giving advice on how to help the sale proceed quickly
24 March, 2025Dawn Kent
Paul Carr estate agents in Kingstanding are truly the best in the business! They really know what they're doing! James, Sam, and everyone have all been incredibly helpful and responsive. They guided us through the entire buying process and were quick to answer any questions we had. I would definitely recommend them a hasslefree and smooth purchase of your home!
19 March, 2025Gul
From the out Set Paul Carr Kingstanding have been excellent in all matters in selling our house, They have been totally professional and proactive, we have been most impressed by their Knowledge of the market and how quickly they have sold our property and communicated with us every step of the way. We recomend Paul Carr Kingstanding Branch without any hesitation
17 March, 2025Paul B Phipps
From start to completion all ran very smoothly with good communication throughout
14 March, 2025Stuart Birch
Great experience selling and buying our home constant communication throughout! Katy, Bev and Lucy all went the extra mile to help along the whole way. We really appreciate all their hard work!
14 March, 2025Samantha
We have just exchanged on our home purchased through Paul Carr and Lucy was so helpful from start to finish. She made the process so smooth and was really responsive to ensure we had the exchange date we needed.
12 March, 2025Chloe Hargreaves
We are really grateful all the help the team have given us. Excellent service. Big thanks to Lesley her patience, and advice The team made the process much easier
10 March, 2025Kate Leak