of the way
Who We Are
Paul Carr Estate Agents’s registered office is at 112 High Street, Coleshill, Warwickshire B46 3BL, and act as the data processor when processing your data.
Information That We Collect
Paul Carr Estate Agents processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.
The personal data that we collect from is: -
We collect information in the below ways: -
How We Use Your Personal Data
Paul Carr Estate Agents takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
You have the right to access any personal information that Paul Carr Estate Agents processes about you and to request information about: -
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
Paul Carr Estate Agents takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Paul Carr Estate Agents only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Paul Carr Estate Agents does not collect or hold special category data.
Lodging A Complaint
Please contact us via email@example.com if you have any queries.
From start to finish we were given a five star service. Staff were professional and friendly at all times. We had regular calls to update on progress.11 January, 2022
Since going up on the market with Paul Carr the Aldridge branch, they were a massive help throughout the journey. Michelle and Richard especially were massive helps and would definitely recommend Paul Carr with selling your home!15 December, 2021
Throughout the whole process of selling my property the team from the Erdington office have been professional and very supportive, always keeping me informed of any developments. In addition the help and support from Kelly Veitch at the Walmley office has been exceptional. Kelly has gone above and beyond and provided me with peace of mind which was much needed at times. She is a credit to the business. I would be happy to recommend Paul Carr to anyone thinking of selling a property.8 December, 2021
Every member of staff from start to finish were outstanding and approachable. Everything was explained in detail. This also extended to the mortgage and financial advice I received. Paul Carr may be a little bit more expensive than other estate agents but worth every penny and took the stress away. In our chain there were others who used Yopa and Purple Bricks who had to do a lot of the work themselves hence their experience was a lot more stressful and caused unnecessary delays in the process.2 December, 2021
Amazing service!! Kelly was great, answered all my queries, always chased up seller when I asked. William put up with my constant phone calls and helped me out chasing up solicitors. Thank you so much for all your help and support throughout.30 November, 2021
Fantastic friendly staff always happy help and answer any questions or query’s. Everyone I have delt with has been brilliant from start to finish even after moving in. Absolutely faultless.25 November, 2021
Finally getting round to writing this review and we'll deserved praise for Kelly Veitch! We could not fault her throughout the entirety of the sale... emails and checking in almost every day, even answering on her days off, going the extra mile! We have previously had some less than satisfying experiences with estate agents, however Kelly has fully restored our faith that there are still some great ones out there. Thank you Kelly!18 November, 2021
Excellent service selling my home. The team we’re brilliant from arranging the viewings and coordinating the sale through to completion.10 November, 2021
Excellent customer service, prompt and efficient communication and very professional. I was kept informed every step of the way during the purchase process.3 November, 2021
Mrs Beverley Davies
I am very happy with the service I received from Paul Carr Estate Agents ( Great Wyrley Office). |The property was priced and advertised realistically so that viewings were from people with a genuine interest. They were well organised to cope with viewings during the pandemic. A buyer was quickly found. If I needed to communicate with the buyer or had any questions I could contact the office and always got a quick response.28 October, 2021