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Privacy & Cookie Policy

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Privacy & Cookie Policy

Who We Are
Paul Carr Estate Agents (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Paul Carr Estate Agents’s registered office is at 112 High Street, Coleshill, Warwickshire B46 3BL, and act as the data processor when processing your data.

Information That We Collect
Paul Carr Estate Agents processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.

The personal data that we collect from is: -

  • Name
  • Address
  • Email Address
  • Telephone Number(s)

We collect information in the below ways: -

  • Online enquiry, registration form(s)

How We Use Your Personal Data
Paul Carr Estate Agents takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that projects are completed and can be sent out to your address and contact you via your telephone or email.
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 

Your Rights
You have the right to access any personal information that Paul Carr Estate Agents processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Paul Carr Estate Agents may use third-parties such as Tax Accountants, Hosting companies or Backup solutions to provide the services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures
Paul Carr Estate Agents takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -

SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.

Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents does not transfer or store any personal data outside the EU.

 

Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.

How Long We Keep Your Data
Paul Carr Estate Agents only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data
Paul Carr Estate Agents does not collect or hold special category data.

Cookie Notice
Paul Carr Estate Agents use cookies on our website to for the ‘My Favourites feature‘ to store the selected properties, and to save your search preferences from price, area, to property type. These Cookies will be saved for a max of 365 days. They contain no personal data.

Lodging A Complaint
Paul Carr Estate Agents only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Please contact us via headoffice@paulcarrestateagents.co.uk if you have any queries.

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Cannot fault the help of all the staff at Paul Carr they went over and above what was expected. If it wasn't for Sam, Bonnie, Megan and Hannah we wouldn't be in our bungalow now. They kept us positive with the sale of our property and saw us through many hurdles and upsets. Many Thanks to you all

16 June, 2021

Steve Hanchett

Thoroughly excellent service from the first inquiry phonecall. All staff were helpful and accessible throughout the sale process. Would not hesitate to recommend.

16 June, 2021

EMILY WILSON-GAVIN

Have used Paul Carr on many occasions over the years and have always found them professional, friendly and efficient. From both purchasing and selling property, the process has been quick and very easy with no stress and regular updates. From the start of the process with Michelle to the finalisation of the sale with Richard we have always been kept updated and in regular contact with the agency and never have had to chase anything. Because of this there has always been a sense of loyalty with Paul Carr and I would definitely use them again. Thanks for everything you have done, really appreciate it all and would totally recommend.

10 June, 2021

Lisa Swann

Excellent friendly, efficient and courteous service from start to finish. We were always kept informed in an accurate and timely manner by Paul Carr Aldridge. Thank you to you all.

9 June, 2021

Mike Harding

Was fantastic throughout on a very long and difficult sale, always kept us up to date, and helped us when things were looking very bleak!! Very appreciative of all the staff at the Great Barr office. Thank you. P.s couldnt tag Samantha ?..

8 June, 2021

Andrew Elliman

Evita has been efficient and helpful throughout my process as a first time landlord. Evita has always ensured that my concerns were listened to and dealt with promptly. She is a great asset.

5 June, 2021

Daniel Fazi

From start to the completion of my onward purchase the staff went above and beyond making sure i was kept up to date every step of the way. They made sure any issues were dealt with promptly by contacting the relevant agencies involved. I recieved my key on the 30th april. Hooray!!

3 June, 2021

balbinder gangar

Having originally met up with Lisa Swinnerton she assessed my flat for rental and i found her very professional and very knowledgable and she put me on the right track, explaining about some upgrades / modifications i needed to make to the property to bring it in line with current regulations. Having taken her advice and made the necessary changes Lisa then advised me of the current market rental values and despite a slight blip part way through marketing my flat, where there was a suggestion of reducing the rental cost, the Paul Carr team ultimately managed to get the original agreed monthly rent of £625 which i was very satisfied with. Communication throughout the process with the whole of the Paul Carr team has been excellent, whether that be by phone or email. They have continually kept me up to date with ongoing viewings and feedback from potential clients without me having to chase them which was much appreciated. Highly recommend them as an agent to use for rentals / sales / purchases. Regards Paul

1 June, 2021

Paul clarke

We have recently used Paul Carr to fill a vacant rental property, having had some up and down experiences with other estate agents over the years, so it was very refreshing to have such outstanding service from Paul carr. It took 2 weeks to get the property filled and with the minimum of hassle for myself. I highly recommend PC and their excellent team

29 May, 2021

Jordan Preece

All staff were very helpful throughout the whole process. We are very grateful for all their help in securing the property. Very happy with the service.

28 May, 2021

Tracey Collins