With you
every step
of the way
Who We Are
Paul Carr Estate Agents (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Paul Carr Estate Agents’s registered office is at 112 High Street, Coleshill, Warwickshire B46 3BL, and act as the data processor when processing your data.
Information That We Collect
Paul Carr Estate Agents processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.
The personal data that we collect from is: -
We collect information in the below ways: -
How We Use Your Personal Data
Paul Carr Estate Agents takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
Your Rights
You have the right to access any personal information that Paul Carr Estate Agents processes about you and to request information about: -
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Paul Carr Estate Agents may use third-parties such as Tax Accountants, Hosting companies or Backup solutions to provide the services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.
Safeguarding Measures
Paul Carr Estate Agents takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Paul Carr Estate Agents only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Paul Carr Estate Agents does not collect or hold special category data.
Cookie Notice
Paul Carr Estate Agents use cookies on our website to for the ‘My Favourites feature‘ to store the selected properties, and to save your search preferences from price, area, to property type. These Cookies will be saved for a max of 365 days. They contain no personal data.
Lodging A Complaint
Paul Carr Estate Agents only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Please contact us via headoffice@paulcarrestateagents.co.uk if you have any queries.
Most of the staff in the branch are local to the area, and have very detailed knowledge of the history and residents of the area. When carrying out the initial assessment for sale of the property, they were aware of current prices and likely purchase price which would sell without difficulty. From day one, I found the staff to be most helpful and friendly, and I was kept informed of progress on a regular basis. From my initial enquiry to completion of the sale took only 19 weeks. I would strongly recommend Paul Carr, Streetly branch to anyone.
22 September, 2021Lesley Haughton
From the first day we called Paur Carr they were really helpful and made the sale of our home go smoothly and took the stress away. A special thank you goes to Michelle who was a massive support to us and was always at the end of the phone. Nothing was too much trouble she would listen to us and keep us calm when things began to get stressful. We wouldn't have got through the process without Michelle and we are so grateful.
22 September, 2021Rebecca Gladwin
Extremely friendly and efficient. As my mother is hard of hearing and could not communicate the usual way over the telephone they accommodated our situation brilliantly and was well use to my mother's frequent visits either to be updated or re-assured that all was on track. We have come across various other estate agents in our quest to find a suitable house and Paul Carr is by far up there with the best. Thank you for your support - especially Sam and Bonnie
21 September, 2021Karen
Currently selling my house with Paul Carr , Matthew has been great , always ready to help with any questions you may have or give advise, couldn't be happier
16 September, 2021Mandy McCormack
I was a newbie selling for the first time and they walked me through the process step by step. They gave me excellent advice and excellent customer service all the way through. I would recommend Paul Carr Great Barr branch.
15 September, 2021Richard Cant
The staff at great barr branch where excellent from arranging the viewing to excepting the offer, one member from the team stood out with excellent customer service and support all way until we got the house key ,Samantha was amazing with us on our house purchase experience 5star*****
15 September, 2021Harvinder singh
We engaged Paul Carr to sell our house following a very impressive initial survey and chat with branch manager, Luke Jones. Unlike other estate agents who were full of self promotion, Luke had a very relaxed approach, listening to and checking his understanding of our requirements. The subsequent listing was very detailed, highlighting the key features of our property, resulting in a very quick sale at the asking price. For a number of reasons (which were not the fault of Paul Carr), the transaction took a lot longer than expected to complete, however we were kept fully informed throughout by Bonnie and her colleagues. Everyone we dealt with in the Great Barr office (Samantha, Karen and Georgina - apologies if I’ve missed anyone) were thoroughly professional and friendly throughout. We cannot recommend Paul Carr, Great Barr highly enough.
12 September, 2021Mark Hayward
Excellent service from start to finish, great leadership from Dan. Experienced his team of motivated individuals who clearly enjoy their jobs and who work closely together to satisfy customer needs.
10 September, 2021Martyn Broome
Really appreciated all the help from Carol Barnes with the pressure of stamp duty benefit ending 30th June, she helped in every way she could
8 September, 2021Trudi Carvell
I sold my property and bought another through Paul Carr. They kept me informed at all stages, even through some unexpected difficulties, which meant I did not have to chase them for information. I spoke to many members of the team and they were always helpful. I would use them again and recommend them to anyone.
3 September, 2021Linda Smith