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Privacy & Cookie Policy

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Privacy & Cookie Policy

Who We Are
Paul Carr Estate Agents (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Paul Carr Estate Agents’s registered office is at 112 High Street, Coleshill, Warwickshire B46 3BL, and act as the data processor when processing your data.

Information That We Collect
Paul Carr Estate Agents processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.

The personal data that we collect from is: -

  • Name
  • Address
  • Email Address
  • Telephone Number(s)

We collect information in the below ways: -

  • Online enquiry, registration form(s)

How We Use Your Personal Data
Paul Carr Estate Agents takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that projects are completed and can be sent out to your address and contact you via your telephone or email.
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 

Your Rights
You have the right to access any personal information that Paul Carr Estate Agents processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. Paul Carr Estate Agents may use third-parties such as Tax Accountants, Hosting companies or Backup solutions to provide the services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures
Paul Carr Estate Agents takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -

SSL / TLS encryptions, restricted access, IT authentication, firewalls, anti-virus protection.

Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Paul Carr Estate Agents does not transfer or store any personal data outside the EU.

 

Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Paul Carr Estate Agents, however, as this information is required for us to provide you with our services and legitimate interests, we will not be able to offer some/all our services without it.

How Long We Keep Your Data
Paul Carr Estate Agents only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data
Paul Carr Estate Agents does not collect or hold special category data.

Cookie Notice
Paul Carr Estate Agents use cookies on our website to for the ‘My Favourites feature‘ to store the selected properties, and to save your search preferences from price, area, to property type. These Cookies will be saved for a max of 365 days. They contain no personal data.

Lodging A Complaint
Paul Carr Estate Agents only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Please contact us via headoffice@paulcarrestateagents.co.uk if you have any queries.

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Michelle Hiley has been incredible! She has helped smooth over my transaction and has been so efficient in general. It has been a very long-winded process and Michelle has shown an endless amount of care, and patience and has set a high bar for the next purchase I make. I may even look to purchase or sell with Paul Carr again just to get such great service again! Highly recommend them! Even when I don't speak with Michelle, every single branch I call is always polite and very helpful!

24 May, 2022

Jess De Sousa Vieira Lopes

I decided to use Paul Carr to sell my late mums property, I am really pleased I chose them. Since the first phone call Jay has been professional and extremely helpful. He has guided me, helped me and offered me advice at each and every step, this has been invaluable as I wouldn’t have felt as confident otherwise. I would recommend Jay at Paul Carr to anyone selling their house. Thank you Jay you’ve been a star.

18 May, 2022

Amanda Temple

Really good Estate Agents from initial visit all the way through to completion. Weekly contact from Sales Progressor was much appreciated.

15 May, 2022

Ann Bennett

Smooth sales process and excellent contract chasing after sale . Photographs Could have been of better quality. Good overall and smooth viewings experience. Would use again.

13 May, 2022

Chris Round

Very professional and friendly from start to finish, handled all viewings very well and kept us informed about any feedback from viewer's and finally kept us up to date after sale had been agreed.

12 May, 2022

Robert

I sold my house with Paul Carr and it was a absolutely seamless experience thanks to Michelle who supported me and the process right up to completion, i would highly recommend Paul Carr, There service from start to finish was great and i was lucky enough to have Michelle as my port of call, who was awesome!

9 May, 2022

Richard Hamden

We recently sold our property after having it on the market for approximately 1year. Jay Mitchinson carried out most of our viewings for us & worked hard to sell our house never loosing motivation or faith that we would eventually find the right buyer to sell to. He was always professional & polite, friendly & ready to help. He is a dedicated person which you can rely on. He always kept us well informed & provided up to date feedback from our viewers immediately after each viewing. He is an asset to your company.

28 April, 2022

Mr & Mrs Donaldson

Katy has been very proactive and helpful throughout the whole process of purchasing my first property. She was always there to help and advise when i needed her. I would highly recommend Katy at Paul Carr and would definitely use them again.

28 April, 2022

Erica

Exceptional service from the team at Streetly's Paul Carr. From start to finish the service provided was efficient, friendly and supportive. It has been a pleasure dealing with them. All of the team including those that showed prospective buyers around to the ones sorting admin over the phone were fantastic. They made the whole process seamless.

26 April, 2022

Sarah Mccallion

From valuation to completion we received nothing but excellent service every step of the way. The communication between ourselves and the agents was great and whenever I contacted them, everyone I spoke to was friendly, polite and helpful. I never had to wait long for a call back if I needed one and I always felt like a valued client rather than a prospective commission. I would definitely recommend Paul Carrs Streetly branch to everyone and would certainly use them in the future. Daniel's evaluation showed his excellent local property market knowledge, Lisa's warm engaging personality was an asset to both vendor and prospective buyers being shown around the property and Steve did a great job chasing up solicitors etc towards the end of the sale. Thank you all so much.

25 April, 2022

Andrea Standen