of the way
Welcome to Paul Carr Lettings repair and maintenance reporting system.
The system is available 24/7 for tenants of properties managed by us. If you are the tenant of a landlord-managed property please contact your Landlord.
Before clicking ON ‘REPORT A REPAIR’ you may be able to fix simple problems yourself by making a few checks. It may be that your issue is something that you are legally responsible for rather than your landlord. Please explore the following:
(how to prevent)
(checking your fuse board)
What to do if you have no heating or hot water
To help us sort your issue more quickly and ensure we get the right contractor for the job:
As part of ‘REPORT A REPAIR’ you will be sent an email confirmation including anticipated response timescales (see below). We cannot commit to these timescales unless the issue has been logged accurately online first.
Are subject to availability of parts and, unless EMERGENCY, are also subject to landlord approval and may vary where your Landlord uses his own contractor.
Flood & Severe Leaks * Gas leak * Serious Electrical Fault * Burglary Within working hours we will contact you ASAP & make situation safe. Outside of working hours please take appropriate action yourself to make the situation safe and then report the issue to us.
FOR EXAMPLE: No Hot Water/Heating * No/Unsafe electricity * No Working Toilet (where only one at property) We will aim to contact you the same working day (if reported by 4.30pm weekdays and 3pm Saturdays) otherwise next working day and, where possible, resolve the issue within 3 working days.
FOR EXAMPLE: Other Maintenance such as Faulty Appliance We will contact you within 2 working days and aim to resolve the issue within 10 working days
FOR EXAMPLE: Routine Maintenance & Repairs such as Fences - We will contact you within 3 working days and aim to resolve the issue within 20 working days
Currently selling my house with Paul Carr , Matthew has been great , always ready to help with any questions you may have or give advise, couldn't be happier16 September, 2021
I was a newbie selling for the first time and they walked me through the process step by step. They gave me excellent advice and excellent customer service all the way through. I would recommend Paul Carr Great Barr branch.15 September, 2021
The staff at great barr branch where excellent from arranging the viewing to excepting the offer, one member from the team stood out with excellent customer service and support all way until we got the house key ,Samantha was amazing with us on our house purchase experience 5star*****15 September, 2021
We engaged Paul Carr to sell our house following a very impressive initial survey and chat with branch manager, Luke Jones. Unlike other estate agents who were full of self promotion, Luke had a very relaxed approach, listening to and checking his understanding of our requirements. The subsequent listing was very detailed, highlighting the key features of our property, resulting in a very quick sale at the asking price. For a number of reasons (which were not the fault of Paul Carr), the transaction took a lot longer than expected to complete, however we were kept fully informed throughout by Bonnie and her colleagues. Everyone we dealt with in the Great Barr office (Samantha, Karen and Georgina - apologies if I’ve missed anyone) were thoroughly professional and friendly throughout. We cannot recommend Paul Carr, Great Barr highly enough.12 September, 2021
Excellent service from start to finish, great leadership from Dan. Experienced his team of motivated individuals who clearly enjoy their jobs and who work closely together to satisfy customer needs.10 September, 2021
Really appreciated all the help from Carol Barnes with the pressure of stamp duty benefit ending 30th June, she helped in every way she could8 September, 2021
I sold my property and bought another through Paul Carr. They kept me informed at all stages, even through some unexpected difficulties, which meant I did not have to chase them for information. I spoke to many members of the team and they were always helpful. I would use them again and recommend them to anyone.3 September, 2021
I could not be more happy that I chose Paul Carr in Boldmere to sell my house. They were professional at all times and constantly kept me up to date with what was going on. My house fell through twice but straight away they remarketed my property and sold it again. They worked really hard for me and I wanted to thank Carol, Tina , Gemma and Emily in particular for all their hard word. Just fantastic xxxx3 September, 2021
Well organised, they took control and communication was great. Really pleased with the service. Helpful when I had any queries. Would recommend to anyone their services.1 September, 2021
Outstanding service from Carol Barnes! Carol was the Sales Progressor for the property I was buying. Her client was an very demanding person who put undue pressure on the whole chain. Carol managed the situation in an extremely professional manner. Her communication throughout was outstanding. Although she wasn't my estate agent, she treated me as if I was her client and did everything in her gift to ensure the sale went through - even when her client, against advice from the Paul Carr team, put the property I was buying back on the market 3 weeks before we exchanged/ completed! Carol worked tirelessly on this particular sale, getting back to me at 8/9.00pm. I felt very supported by Carol in what was a very challenging situation.1 September, 2021