of the way
Welcome to Paul Carr Lettings repair and maintenance reporting system.
The system is available 24/7 for tenants of properties managed by us. If you are the tenant of a landlord-managed property please contact your Landlord.
Before clicking ON ‘REPORT A REPAIR’ you may be able to fix simple problems yourself by making a few checks. It may be that your issue is something that you are legally responsible for rather than your landlord. Please explore the following:
(how to prevent)
(checking your fuse board)
What to do if you have no heating or hot water
To help us sort your issue more quickly and ensure we get the right contractor for the job:
As part of ‘REPORT A REPAIR’ you will be sent an email confirmation including anticipated response timescales (see below). We cannot commit to these timescales unless the issue has been logged accurately online first.
Are subject to availability of parts and, unless EMERGENCY, are also subject to landlord approval and may vary where your Landlord uses his own contractor.
Flood & Severe Leaks * Gas leak * Serious Electrical Fault * Burglary Within working hours we will contact you ASAP & make situation safe. Outside of working hours please take appropriate action yourself to make the situation safe and then report the issue to us.
FOR EXAMPLE: No Hot Water/Heating * No/Unsafe electricity * No Working Toilet (where only one at property) We will aim to contact you the same working day (if reported by 4.30pm weekdays and 3pm Saturdays) otherwise next working day and, where possible, resolve the issue within 3 working days.
FOR EXAMPLE: Other Maintenance such as Faulty Appliance We will contact you within 2 working days and aim to resolve the issue within 10 working days
FOR EXAMPLE: Routine Maintenance & Repairs such as Fences - We will contact you within 3 working days and aim to resolve the issue within 20 working days
Cannot fault the help of all the staff at Paul Carr they went over and above what was expected. If it wasn't for Sam, Bonnie, Megan and Hannah we wouldn't be in our bungalow now. They kept us positive with the sale of our property and saw us through many hurdles and upsets. Many Thanks to you all16 June, 2021
Thoroughly excellent service from the first inquiry phonecall. All staff were helpful and accessible throughout the sale process. Would not hesitate to recommend.16 June, 2021
Have used Paul Carr on many occasions over the years and have always found them professional, friendly and efficient. From both purchasing and selling property, the process has been quick and very easy with no stress and regular updates. From the start of the process with Michelle to the finalisation of the sale with Richard we have always been kept updated and in regular contact with the agency and never have had to chase anything. Because of this there has always been a sense of loyalty with Paul Carr and I would definitely use them again. Thanks for everything you have done, really appreciate it all and would totally recommend.10 June, 2021
Excellent friendly, efficient and courteous service from start to finish. We were always kept informed in an accurate and timely manner by Paul Carr Aldridge. Thank you to you all.9 June, 2021
Was fantastic throughout on a very long and difficult sale, always kept us up to date, and helped us when things were looking very bleak!! Very appreciative of all the staff at the Great Barr office. Thank you. P.s couldnt tag Samantha ?..8 June, 2021
Evita has been efficient and helpful throughout my process as a first time landlord. Evita has always ensured that my concerns were listened to and dealt with promptly. She is a great asset.5 June, 2021
From start to the completion of my onward purchase the staff went above and beyond making sure i was kept up to date every step of the way. They made sure any issues were dealt with promptly by contacting the relevant agencies involved. I recieved my key on the 30th april. Hooray!!3 June, 2021
Having originally met up with Lisa Swinnerton she assessed my flat for rental and i found her very professional and very knowledgable and she put me on the right track, explaining about some upgrades / modifications i needed to make to the property to bring it in line with current regulations. Having taken her advice and made the necessary changes Lisa then advised me of the current market rental values and despite a slight blip part way through marketing my flat, where there was a suggestion of reducing the rental cost, the Paul Carr team ultimately managed to get the original agreed monthly rent of £625 which i was very satisfied with. Communication throughout the process with the whole of the Paul Carr team has been excellent, whether that be by phone or email. They have continually kept me up to date with ongoing viewings and feedback from potential clients without me having to chase them which was much appreciated. Highly recommend them as an agent to use for rentals / sales / purchases. Regards Paul1 June, 2021
We have recently used Paul Carr to fill a vacant rental property, having had some up and down experiences with other estate agents over the years, so it was very refreshing to have such outstanding service from Paul carr. It took 2 weeks to get the property filled and with the minimum of hassle for myself. I highly recommend PC and their excellent team29 May, 2021
All staff were very helpful throughout the whole process. We are very grateful for all their help in securing the property. Very happy with the service.28 May, 2021