With you
every step
of the way
Welcome to Paul Carr Lettings repair and maintenance reporting system.
The system is available 24/7 for tenants of properties managed by us. If you are the tenant of a landlord-managed property please contact your Landlord.
Before clicking ON ‘REPORT A REPAIR’ you may be able to fix simple problems yourself by making a few checks. It may be that your issue is something that you are legally responsible for rather than your landlord. Please explore the following:
Condensation
(how to prevent)
Electrics
(checking your fuse board)
What to do if you have no heating or hot water
To help us sort your issue more quickly and ensure we get the right contractor for the job:
at the top of the reporting page to choose an alternative languageAs part of ‘REPORT A REPAIR’ you will be sent an email confirmation including anticipated response timescales (see below). We cannot commit to these timescales unless the issue has been logged accurately online first.
Are subject to availability of parts and, unless EMERGENCY, are also subject to landlord approval and may vary where your Landlord uses his own contractor.
Flood & Severe Leaks * Gas leak * Serious Electrical Fault * Burglary Within working hours we will contact you ASAP & make situation safe. Outside of working hours please take appropriate action yourself to make the situation safe and then report the issue to us.
FOR EXAMPLE: No Hot Water/Heating * No/Unsafe electricity * No Working Toilet (where only one at property) We will aim to contact you the same working day (if reported by 4.30pm weekdays and 12.30 Saturdays) otherwise next working day and, where possible, resolve the issue within 3 working days.
FOR EXAMPLE: Other Maintenance such as Faulty Appliance We will contact you within 2 working days and aim to resolve the issue within 10 working days
FOR EXAMPLE: Routine Maintenance & Repairs such as Fences - We will contact you within 3 working days and aim to resolve the issue within 20 working days
Michelle Hiley was very helpful throughout the process. Kept me updated and always called me back if I had an issue She made the effort to ensure I had all the information I needed, and I believe she went above and beyond her role. Excellent service received.
5 December, 2024Jill
Thank you for everything - amazing support at this most stressful time in our life.
5 December, 2024Lisa Wickes
Excellent service from beginning to end. Kept us well informed throughout with a friendly understandable attitude
3 December, 2024Ruth Graham
A thoroughly professional team who supported us during our journey of selling one of our properties and were always there to advise and help when we hit some bumps in the road to navigate around them to a successful conclusion.
2 December, 2024Roger Fairclough
Professional, friendly and kept me upto date with every process regarding our house sale. Special thanks to Lesley Harvey & James Castledine who made a stressful house move a little more bare able.
2 December, 2024Ellen Gallagher
a note to thank Rachel Lacey for her assistance , patience and professional endeavour in navigating us through the complex legal process of selling the property. With our best wishes and kind regards.
26 November, 2024David Evans
I received a first class service from valuation to marketing & selling our property. Michelle Hiley provided me regular updates on the sales progression too. No complaints
21 November, 2024STEVEN NEW
The service has been great. Michelle H has been very responsive via phone and email and acted as a Conduit between all parties. Highly effective used to buy. Would recommend
20 November, 2024Jake dale
Lesley at was fantastic from start to finish. She offered us guidance,support and words of wisdom when we needed it. If we were ever moving again I would ask for Lesley. Thank you.
1 November, 2024Peter Phipps
Very easy sale, kept informed throughout the process from start to finish.
31 October, 2024DAVID LESLIE WAINWRIGHT