of the way
Welcome to Paul Carr Lettings repair and maintenance reporting system.
The system is available 24/7 for tenants of properties managed by us. If you are the tenant of a landlord-managed property please contact your Landlord.
Before clicking ON ‘REPORT A REPAIR’ you may be able to fix simple problems yourself by making a few checks. It may be that your issue is something that you are legally responsible for rather than your landlord. Please explore the following:
(how to prevent)
(checking your fuse board)
What to do if you have no heating or hot water
To help us sort your issue more quickly and ensure we get the right contractor for the job:
As part of ‘REPORT A REPAIR’ you will be sent an email confirmation including anticipated response timescales (see below). We cannot commit to these timescales unless the issue has been logged accurately online first.
Are subject to availability of parts and, unless EMERGENCY, are also subject to landlord approval and may vary where your Landlord uses his own contractor.
Flood & Severe Leaks * Gas leak * Serious Electrical Fault * Burglary Within working hours we will contact you ASAP & make situation safe. Outside of working hours please take appropriate action yourself to make the situation safe and then report the issue to us.
FOR EXAMPLE: No Hot Water/Heating * No/Unsafe electricity * No Working Toilet (where only one at property) We will aim to contact you the same working day (if reported by 4.30pm weekdays and 3pm Saturdays) otherwise next working day and, where possible, resolve the issue within 3 working days.
FOR EXAMPLE: Other Maintenance such as Faulty Appliance We will contact you within 2 working days and aim to resolve the issue within 10 working days
FOR EXAMPLE: Routine Maintenance & Repairs such as Fences - We will contact you within 3 working days and aim to resolve the issue within 20 working days
From start to finish we were given a five star service. Staff were professional and friendly at all times. We had regular calls to update on progress.11 January, 2022
Since going up on the market with Paul Carr the Aldridge branch, they were a massive help throughout the journey. Michelle and Richard especially were massive helps and would definitely recommend Paul Carr with selling your home!15 December, 2021
Throughout the whole process of selling my property the team from the Erdington office have been professional and very supportive, always keeping me informed of any developments. In addition the help and support from Kelly Veitch at the Walmley office has been exceptional. Kelly has gone above and beyond and provided me with peace of mind which was much needed at times. She is a credit to the business. I would be happy to recommend Paul Carr to anyone thinking of selling a property.8 December, 2021
Every member of staff from start to finish were outstanding and approachable. Everything was explained in detail. This also extended to the mortgage and financial advice I received. Paul Carr may be a little bit more expensive than other estate agents but worth every penny and took the stress away. In our chain there were others who used Yopa and Purple Bricks who had to do a lot of the work themselves hence their experience was a lot more stressful and caused unnecessary delays in the process.2 December, 2021
Amazing service!! Kelly was great, answered all my queries, always chased up seller when I asked. William put up with my constant phone calls and helped me out chasing up solicitors. Thank you so much for all your help and support throughout.30 November, 2021
Fantastic friendly staff always happy help and answer any questions or query’s. Everyone I have delt with has been brilliant from start to finish even after moving in. Absolutely faultless.25 November, 2021
Finally getting round to writing this review and we'll deserved praise for Kelly Veitch! We could not fault her throughout the entirety of the sale... emails and checking in almost every day, even answering on her days off, going the extra mile! We have previously had some less than satisfying experiences with estate agents, however Kelly has fully restored our faith that there are still some great ones out there. Thank you Kelly!18 November, 2021
Excellent service selling my home. The team we’re brilliant from arranging the viewings and coordinating the sale through to completion.10 November, 2021
Excellent customer service, prompt and efficient communication and very professional. I was kept informed every step of the way during the purchase process.3 November, 2021
Mrs Beverley Davies
I am very happy with the service I received from Paul Carr Estate Agents ( Great Wyrley Office). |The property was priced and advertised realistically so that viewings were from people with a genuine interest. They were well organised to cope with viewings during the pandemic. A buyer was quickly found. If I needed to communicate with the buyer or had any questions I could contact the office and always got a quick response.28 October, 2021